Service Dept. FAQ's
Q: What are your hours of operation?
A: Monday thru Friday 7:30 to 6:00
Saturday 8:00 to 12:00
Q: Do I need an appointment for service?
A: An appointment is always the best way to secure service time. Oil changes do not need an appointment-they are done on a first come/first serve basis.
Q: Where do I go for service?
A: Turn right at the first entrance into the dealership. Follow the arrows on the driveway and turn left into the bay doors just past customer parking. Pull up to the yellow line and a service writer will greet you.
Q: Can I drop my vehicle off after hours?
A: Yes-there is a night owl/early bird drop box at the service entrance. Simply fill out the envelope, sign it and drop it in the box.
Q: Do you provide alternate transportation while my vehicle is in for service?
A: Yes. We have a shuttle service that runs from 7:30 to 1:30 and we also have a special rate arrangement with Enterprise Rental Car.
Q: Do you accept extended service contracts?
A: Yes-we accept most extended service contracts.
Q: Do you provide estimates?
A: Yes-we provide estimates for your approval before any work is started.
Q: Can I pick up my vehicle after hours?
A: Yes-Sales is open till 7pm on weekdays and 6pm on Saturdays but you must make arrangements beforehand to pick your vehicle up after hours.
Q: What if my vehicle needs to be towed?
A: Vehicles still under warranty may qualify for Roadside Assistance. Please call Chrysler Customer Care at 800-992-1997 to inquire.